Hi, I’m Miguel.
Two decades delivering growth and execution across Iberia. I bring the human layer to disciplined environments, with strong stakeholder coordination and governance.
Luxembourg
Trilingual: EN, ES, PT
Structured delivery
Human layer
Tech fluent
What I bring
- Deliver reliably in structured environments, balancing governance, controls and service quality with a human layer that builds trust
- Coordinate cross-functionally across teams, clients and partners to drive issues to closure with clear ownership and follow through
- Trilingual in Spanish, English and Portuguese, using cultural fluency to align stakeholders and reduce friction across markets
- Ramp up quickly on new systems and processes, streamlining workflows to improve consistency and turnaround time
Experience highlights
Area Developer, KFC (Yum! Brands)
- Led national development across Portugal and islands as the sole corporate representative, steering a 40–50 opportunity pipeline through long permitting cycles to deliver annual openings
- Delivered 50+ openings and shifted growth from malls to drive-thrus (3 malls, 4 high street, remainder drive-thru), including a strategic relocation from mall to drive-thru
- Built franchisee governance and competitor intelligence to speed approvals, de-risk decisions and exceed targets during COVID across EMEA
Expansion Manager, Restalia
- Grew Portugal footprint from 7 to 24 units across 100 Montaditos and The Good Burger by leading commercial development and expansion planning
- Built investor pipeline end-to-end, leaving 32 franchisees ready to open an additional unit
- Sourced and secured retail locations, negotiated leases and coordinated openings from site selection through launch execution
Account Manager Team Leader, BNP Paribas Securities Services
- Led a 4-person client servicing team for Banco Popular within an institutional outsourcing model, acting as primary interface and coordinating delivery across operations teams
- Owned settlement and reconciliations, ensuring accuracy, timely settlement and swift resolution of breaks
- Chaired monthly governance on SLAs, incidents and service performance, translating insights into concrete improvements
Tool and system fluency
- Client service workflows, case management
- Governance and SLA reporting
- Pipeline management and prioritisation
- Process design and documentation
- Apple ecosystem and productivity stack
- Microsoft and Google workspace tools
Note: replace with the specific systems that matter for your target roles.
Recommendations
“Natural leader, always ready to help others and makes the job fun.”
“Excellent knowledge of the products, strong sales skills and interest in new technologies.”
“Strong capabilities of analysis and synthesis in different situations.”
Tip: keep quotes short and attribution optional.